Our returns policy

The following information specifies our delivery policy and the process for returning items.

General returns policy

If you need to return any goods please contact us via email to discuss the issue before the goods are returned. All returns must be in stock condition in the original packaging for the return to be accepted. You have a right for 30 days to withdraw from the order and return the goods, however if goods are returned outside this period or in a used condition then a restocking fee may be charged. You are responsible for ensuring the safe delivery of returned items. You are responsible for the packaging of items to ensure transit damage is eliminated and they reach us in perfect condition.

Returning unwanted items

Any cost incurred for returning the item must be paid by the purchaser.

Returning faulty items

Any cost incurred for returning the item will be paid by Poly bags Online.